Withdrawal or complaint

What would you like to report?

Withdrawal – return the order or single itemsComplaint – an item is defective or damaged

Enter your order number. We will send a link to the email address on file for the order; the complaint, including photos of the defect, is completed there.

* Order number

Important note: Complaints (statutory warranty) can be filed for physical goods within two years of delivery. Returning defective goods is free of charge for you. Once the goods have arrived and been checked you will receive a replacement or – if no replacement is available or you prefer it – a refund.

Problems with tickets (not received, wrong name, entry refused) should be reported via a support request – tickets can be re-delivered there directly.

You can reach our support team by phone regularly Monday to Friday between 10:00 and 18:00, and any time via email at hallo@tickettoaster.de.

What is your request about?

Event ticketsEvent tickets that were cancelled or postponedOther products and services

For event tickets with a fixed event date/period, the right of withdrawal is excluded by law (Section 312g (2) No. 9 of the German Civil Code (BGB)).

If an event is cancelled or postponed, we will contact you proactively as soon as we have received all information from the organizer, in order to process any refunds automatically. You do not need to do anything further.

Enter your order number. We will send a link to the email address on file with further information about the cancellation/return.

Cancel the entire orderCancel specific items of an order

* Your name

* Email address

* Order number

This order contains audio or video recordings (e.g. records, CDs). For sealed recordings whose seal has been removed after delivery, the right of withdrawal is excluded by law (Section 312g (2) No. 6 of the German Civil Code (BGB)).

This order is more than twelve months old. After that period a refund can no longer be issued through the original payment method (PayPal or Stripe). Please provide bank details for a transfer.

Bank details for the refund

* Account holder

* IBAN

BIC

* Order number

You can reach our support team by phone regularly Monday to Friday between 10:00 and 18:00, and any time via email at hallo@tickettoaster.de.

Important note: For tickets purchased for a specific event date/period, there is no right of withdrawal. As these are time-bound leisure services, the statutory right of withdrawal is excluded (Section 312g (2) no. 9 of the German Civil Code / BGB); the purchase is therefore binding. A return is only permitted if fundamental details of the event change (e.g. the date due to a postponement) or if the event is cancelled.